This new addition to the Medical Assisting Made Incredibly Easy series gives students a thorough understanding of the professional traits and behavior required for medical assistants. A host character guides students through the material in a light-hearted, humorous, readable, extremely practical manner that makes teaching and learning fun. Boxes with eye-catching icons provide practical advice about workplace scenari's and other topics. More than 130 illustrations enhance visual learning. A free Instructor's Resource CD-ROM including PowerPoint slides, lesson plans, test generator, skill evaluation forms, case studies, and WebCT/Blackboard-ready materials is available to instructors who adopt the text.