Fully updated to reflect the latest changes in the healthcare field, this comprehensive yet compact guide helps nursing and health professions students become strong and confident communicators. Throughout the text, a broad range of examples, role plays, and scenari's from virtually every healthcare field help students master area-specific communication skills, while practical coverage of essential verbal and nonverbal communication skills prepares them for effective practice. The second edition features a new chapter, expanded coverage of social media, and a stronger focus on the soft skills needed for effective practice.