"Communication Works: Communication Skills for Life and Career Success presents a practical approach to communication, with a focus on the ways in which diversity, technology, social media, and ethical concerns both enrich and complicate our world. The text applies a new critical thinking framework to its core content, in a user-friendly 15-chapter organization. Students will learn what role communication plays in their lives today, in the classroom, and tomorrow, in the working world. The new edition explores the ways that communication shapes our public and private identities, and helps students understand what makes communication work across the spectrum of communication channels available to them. Features and Benefits: Career-Builder boxes explore the relationship between communication skills and career success, giving students practical skills for real-world use Reflection: boxes encourage self-inquiry and critical thinking, especially around issues involving technology, global cultures, values and ethics. This feature enhances the book's critical thinking theme. Skill Builder boxes encourage the skill building necessary for building communication presence and communication-outcome mastery across contexts. This box emphasizes both self-reflection and critical thinking"-- Provided by publisher.