"The constant shifts and changes in the contemporary business environment are having a profound effect on organisational effectiveness and call for fluidity in organisational structures and processes." "The authors of this unique book stress the importance of the organisational dynamics approach as the most effective way of understanding how individuals in any organisation respond to these unprogrammed, developments. They base their analysis on first-hand learning from 33 cases prepared in different organisational contexts. These revealing cases, which are based on the learning by experience method, provide numerous strategic insights."--Jacket.