Introduction to managing global operations and supply chains -- Strategic decisions -- Operations and supply chain strategies -- Project management -- Supplement : project management -- Product and service innovations -- Managing for quality -- Capacity planning -- Supply chain design and location planning -- Process design and layout planning -- Integrative decisions -- Supplier management -- Logistics management -- Demand management and customer service -- Demand forecasting methods -- Tactical decisions -- Lean operations and supply chains -- Inventory management -- Inventory control models -- Sales and operations planning -- Operational decisions -- Master scheduling and material requirements planning -- Detailed scheduling