"Guides readers through the steps of designing, implementing, and evaluating a human services program at the local agency level. Examples at every stage of the process illustrate the principles of effectiveness-based planning, and the application of concepts in the real world. There's an emphasis on diversity to meet the needs of relevant populations, and examples of different populations show how to tailor programs to a given audience. Case examples, budget examples, and review questions help readers apply concepts to their own program plans" --back cover.