"Quality in education is a matter of global quest; for India this quest is all the more important for it to become a global player. In order to succeed in this and to attain global standards in local settings, it is necessary for Indian educational institutions to both improve and sustain quality. In this context, Total Quality Management (TQM) offers a unique and reliable method to design and implement quality in educational institutions." "This is a completely revised version of a very successful text first published in 2001. It incorporates the author's rich experience (at both the micro and macro levels) in the actual implementation of TQM in various educational institutions. He has deftly adapted the TQM philosophy and methodology - which originated in industry - to suit education, and anchored it in the Indian cultural ethos." "Comprehensive and lucid, the book will help educational planners to build on their beliefs, fine-tune their mission and work towards the goal of providing quality education. An indispensable resource for educational administrators and heads of universities, colleges and schools, this book will also be of interest to researchers in quality management and education."--Jacket.