Title page -- Preface -- Contents -- Acknowledgements -- Summary Part I: RILA -- Chapter 1: Reference Information Model -- Chapter 2: Positioning And Goals of RILA -- Chapter 3: Descriptions Within RILA -- Chapter 4: Applications of RILA -- Chapter 5: Efforts In Implementing RILA -- Summary Part II: ILA -- Chapter 1: Laboratory Information Model -- Chapter 2: Quality Management Information And Strategy -- Chapter 3: Implementation of RILA -- Chapter 4: SDW/RILA Intranet -- Subject Index