This book shows students and professional evaluators how to effectively use the tools of internal evaluation to determine a business or program's effectiveness, efficiency, economy, and performance. Beginning with a description of the organizational context within which internal evaluation is practiced, the book covers such topics as: - Pre conditions for high impact evaluation - The value and nature of acquisition of information in organizations and how it is affected by culture, individuals and the decision-making process - The phenomenon of change in organizations from how it affects behavior as well as ways to overcome resistance to change - The staffing and structure of internal evaluation offices - The consulting role that evaluators play in organizations - The keys to successful internal evaluation practice - How to have high impact evaluations that are utilized - The art of reporting results in a manner that will influence and improve the organization.