Take a proactive approach with your most challenging students! This second edition of a bestseller gives teachers a model to assess, understand, and respond to challenging students, plus new tables, charts, and reflection questions. Offering real-life scenari's from interviews with teachers, counselors, and school administrators, this updated volume provides: More tips for developing active listening skills that improve communication with students Suggestions for creating caring communities in the classroom A new section on dealing with aggressive and violent behavior Information on understanding parent behavior and suggestions for building positive connections with parents and families