Preface -- Acknowledgments -- About the author -- Organizational behavior and leadership -- What is organizational behavior? -- Leadership : core concepts -- Understanding individuals in organizations -- Individual differences -- Attitudes and job satisfaction -- Perception -- Individual decision making -- Motivating employees -- Motivation : core concepts -- Motivation : learning and rewards -- Building relationships -- Group processes and teams -- Managing conflict and negotiation -- Organizational communication -- Creating change -- Stress in the context of organizational change -- Organizational culture -- Leading change -- Notes.