Designed for introductory courses in health office administration and procedures. This introductory text presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant in todays fast-changing work environment. Canadian examples, data, and illustrations have been integrated throughout, and the author draws on her extensive teaching and industry experience to provide real-life examples and scenari's to make key concepts come alive. Note: The Companion Website is not included with the purchase of this product.