Both residential and commercial customers in the United States have been investing in Internet of Things (IoT) solutions to help manage energy costs and improve comfort and convenience. Utilities have largely focused on traditional demand-side management (DSM) program engagement with both customer segments to incentivize investment in specific technologies or behavior changes. IoT opens the door to deeper and ongoing relationships through devices, software, and services. Taking advantage of two-way communicating devices, data analytics, and services, IoT can help utilities transition into new ongoing advisory and managed services relationships to gain better insight into customer loads and improve customer satisfaction. Navigant Research estimates that 70,000 customers will be in pilot-scale utility IoT engagements across the United States by 2020, representing an estimated $50 million market. The total addressable market for IoT across the country, meanwhile, is estimated to be 1.6 million customers, representing a $500 million market in 2020. A number of drivers such as cost containment, demand for customer choice, and improved synergies with existing DSM programs point toward the potential for IoT to help transform the relationship between utilities and their customers. IoT enables customers to manage their energy independent from their utility and will require a rethinking of current utility business models to capture market share in this broader demand management landscape. This slide-based Navigant Research Utility Technology Disruption Report examines the IoT market in the United States, with a focus on technology trends, customer adoption, utility rollouts, and the vendor landscape. Cost curve projections and adoption forecasts are provided through 2025, along with estimated customer distribution by U.S. state. Featuring Navigant Research?s Utility Technology Disruption Matrix and Execution Grid, the report also examines implications for traditional utility business models, features utility case studies, and offers strategic recommendations for industry stakeholders to position for long-term success.