Billing and customer information is at the heart of most businesses, but for the electric utility industry, changes in the market environment, the advent of distributed generation, and smart grid technologies, as well as energy efficiency mandates and deregulation, have converged to place growing strains on legacy systems. Add in utilities? increasing needs for effective customer engagement and the desire for integration with digital platforms, such as mobile devices, web portals, and social media, and utilities face a perfect storm of new requirements for billing and customer information system (CIS) solutions. Yet, the market for new CISs has not grown markedly in recent years. In fact, it may not grow strongly for the next few years in mature regions such as Western Europe and North America. Utility bottom lines are, in many cases, constrained, and risk-averseness among management is high. Longer term, however, Navigant Research believes the global market for CISs ? and associated analytics ? will continue to grow, particularly in emerging markets. In North America, the demands outlined above, combined with natural end-of-life cycles for deployed systems, will ultimately drive investor-owned utilities to upgrade aging systems. According to Navigant Research, the market for CIS software and services is expected to grow from $2.7 billion in 2014 to $4.9 billion in 2023. This Navigant Research report analyzes the global market for billing and CIS solutions for electric utilities. It provides an analysis of market drivers, challenges, and trends related to the adoption of off-the-shelf CISs and managed services for billing, customer engagement, and related analytics. Global market forecasts for CIS software purchases and upgrades, services, maintenance fees, SaaS, and analytics extend through 2023. The report also reviews the key technologies related to billing and CIS solutions and provides profiles of dominant vendors for different regions, product offerings, and utility types.